Referrals

Make a referral to HeartBridge Group

Choose the service that best matches the support you’re requesting. Each service has its own referral form so the information goes straight to the right team.

HeartBridge staff with family

Choose a service

Which service are you referring to?

HeartBridge Family Contact Services

Supervised contact & supported changeovers

Child-centred supervised visits, changeovers and transport that keep children’s safety and wellbeing at the centre.

  • Supervised contact in homes, community or centres
  • Supported changeovers and handovers
  • Transport linked to contact
  • Objective contact notes and reports
Refer to Family Contact

HeartBridge Care

In-home & community support

Practical support for people to remain independent, safe and connected at home and in the community.

  • Personal and domestic support
  • Community access and social support
  • Transport to appointments and activities
Refer to Community Care

Babysitting & Childminding

Safe in-home care

Reliable babysitting and childminding so parents and carers can attend work, study or events knowing their children are safe and engaged.

  • In-home babysitting and childminding
  • Evening, weekend and event support
  • Age-appropriate play and routines
Refer for Babysitting

Support Coordination

Making services work together

Helping people understand their funding, build the right team of services and keep everyone working together around the person and their goals.

  • Understanding plans and funding
  • Connecting with the right providers
  • Problem-solving when things change
Refer for Support Coordination

More options

Other HeartBridge services

For the specialist services below, we usually talk with you first before taking a referral, so we can check suitability, risks and practical details. Use the buttons to contact us directly.

Community Nursing Services

Coming soon

Community-based nursing support to assist people with complex health needs at home, aligned with clinical guidelines and funding requirements.

  • Medication management and monitoring
  • Wound care and clinical observations
  • Support with chronic health conditions

Launching soon – contact us to register your interest.

Talk to us about Community Nursing →

Complex contact & family work

Higher-risk & high-conflict matters

Additional support for contact arrangements that involve higher levels of risk, conflict or complexity, delivered in a child-centred and safety-focused way.

  • Enhanced supervision for complex family dynamics
  • Careful planning of contact locations and transitions
  • Close liaison with referrers and existing case managers
  • Detailed, objective records to support decision-making

Offered subject to suitability and availability.

Discuss complex contact support →

Specialist care planning & case consultation

Collaborative planning & reviews

Structured input into care planning and case discussions, drawing on practical experience working alongside children, families, carers and multi-agency teams.

  • Consultation on contact and support arrangements
  • Input into practical, realistic support plans
  • Short-term involvement around key decision points
  • Collaboration with existing providers and professionals

Available on request for agencies and services.

Talk to us about case consultation →

Family strengthening & reunification support

Goal-focused support where safe

Practical, relationship-focused support that complements existing plans to help families work towards safer, more stable arrangements where it is appropriate to do so.

  • Support with routines, contact and communication
  • Focus on safety, predictability and children’s needs
  • Working alongside existing case plans and services
  • Short or medium-term support blocks by agreement

Offered case-by-case, in line with existing plans and safety requirements.

Enquire about family strengthening →

Service navigation & advocacy

Finding and coordinating the right support

Helping children, families and carers understand what support is available, how to access it and how to get services working together around the same goals.

  • Information about local and community supports
  • Assistance with navigating multiple services
  • Support to prepare for key meetings
  • Encouraging child and family voice in planning

Generally delivered alongside our other services.

Ask about service navigation →

Contact

Need one of the specialist services above?

For complex or specialist referrals, it’s usually best to contact us directly first so we can discuss the situation and work out the safest, most practical option for everyone involved.